Advanced ServiceNow Solutions Architect

3 days ago

Bareilly, Uttar Pradesh, India beBeeAdministrator Full time ₹ 80,00,000 - ₹ 1,00,00,000

ServiceNow Administrator

Job Overview:

We are seeking an experienced ServiceNow administrator with a strong background in domain separation to support our multi-tenant environment.

Key Responsibilities:

  • Incident Management & Resolution:
    • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains.
    • Perform root cause analysis and implement corrective actions to prevent recurring issues.
    • Collaborate with cross-functional teams to ensure timely incident resolution.
    • Maintain incident documentation and knowledge base articles.
  • System Administration & Maintenance:
    • Administer ServiceNow instances with domain separation configurations.
    • Assist with system upgrade cycles and release management.
    • Develop and execute fix scripts to update system-wide records.
    • Perform regular system health checks and preventive maintenance.
    • Manage user access, roles, and permissions across separated domains.
  • Reporting & Analytics:
    • Create and maintain operational dashboards and reports for stakeholders.
    • Generate KPI reports for MSP and NOC operations.
    • Develop custom reports to support business requirements.
    • Monitor system performance metrics and usage analytics.
  • Contact & Configuration Management:
    • Maintain accurate contact databases and user records.
    • Update and validate CMDB data integrity across domains.
    • Manage asset lifecycle processes and documentation.
    • Ensure data consistency and quality across all modules.
  • MSP & NOC Support:
    • Provide technical support for Managed Service Provider operations.
    • Support Network Operations Center activities and workflows.
    • Configure and customize applications to meet operational requirements.
    • Assist with service catalog management and workflow automation.

Requirements:

Essential Requirements:

  • Proven experience with ServiceNow domain separation implementation and management.
  • Strong understanding of ServiceNow platform architecture and modules.
  • Experience with fix scripts, business rules, and workflow development.
  • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
  • Knowledge of ITIL processes and best practices.
  • Experience supporting MSP and NOC environments.
  • Strong analytical and problem-solving skills.
  • Proficiency in navigating both Now UI and Workspace views.
  • Excellent communication and documentation abilities.

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP).
  • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM).

Technical Skills:

  • ServiceNow platform administration (3+ years minimum).
  • Domain separation configuration and management.
  • CMDB and Asset Management.
  • Incident and Problem Management.
  • Service Portal configuration.
  • Integration experience (REST/SOAP APIs).
  • Database management and SQL knowledge.

Additional Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Ability to work effectively in a fast-paced, 24/7 operational environment.
  • Experience with change management processes.
  • Strong attention to detail and organizational skills.
  • Demonstrated ability to work independently and manage multiple priorities.

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