Customer Experience Growth Specialist

23 hours ago

Solapur, Maharashtra, India beBeeCustomerExperienceGrowth Full time ₹ 30,00,000 - ₹ 50,00,000
Job Description

We are seeking a skilled Customer Experience Growth Specialist to join our team. The ideal candidate will have a strong background in customer retention and a passion for driving business growth through data-driven strategies.

Key Responsibilities
  • Develop and execute comprehensive customer journey mapping initiatives to enhance customer engagement and loyalty
  • Analyze campaign performance metrics and provide actionable insights to inform future strategies
  • Collaborate with cross-functional teams to design and implement targeted marketing campaigns
  • Manage vendor relationships for CRM platforms, ensuring seamless integration and optimal performance
Required Skills and Qualifications
  • 3–5 years of experience in customer retention or lifecycle marketing, preferably in consumer tech or e-commerce
  • Strong analytical skills, with expertise in campaign reporting and A/B testing
  • Familiarity with CRM and attribution tools, such as Clevertap, MoEngage, and Branch
  • Excellent communication and stakeholder management skills
Benefits

This role offers a unique opportunity to drive business growth and improve customer experiences. As a Customer Experience Growth Specialist, you will have the chance to work with a talented team and develop your skills in a fast-paced environment.

Others

We value diversity and inclusion in the workplace and strive to create a welcoming environment for all employees.

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