Salon Operations Manager
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Salon Manager to join our team at Wavehire. As a Salon Manager, you will be responsible for overseeing the daily operations of the salon, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:
* Lead and motivate salon staff to deliver outstanding customer service
* Develop and execute strategies to meet sales targets and maximize profitability
* Oversee inventory management and ensure adequate stock levels
* Maintain a clean, organized, and inviting salon environment
* Handle customer inquiries, complaints, and feedback in a professional manner
* Recruit, train, and schedule salon personnel
* Monitor and analyze financial performance, prepare budgets, and implement cost-control measures
* Stay updated on industry trends and recommend product or service enhancements
* Ensure compliance with health and safety regulations
* Collaborate with vendors and suppliers to source quality products
* Conduct performance evaluations and provide ongoing coaching and support to staff
* Coordinate promotional activities and marketing efforts
* Manage social media and online presence
* Handle administrative tasks such as payroll, reporting, and recordkeeping
Requirements:
* Proven experience in salon management or a similar role
* Strong leadership and team-building skills
* Excellent communication and interpersonal abilities
* Proficiency in inventory control and budget management
* Knowledge of cosmetology services and products
* Ability to multitask and prioritize in a fast-paced environment
* Sales and marketing experience
* Problem-solving and decision-making capabilities
* Familiarity with industry regulations and safety standards
* Certification in cosmetology or a related field is a plus
* Proficient in MS Office and salon management software
* Customer-centric mindset with a passion for the beauty industry
* Organizational and time management skills
* High school diploma or equivalent; Bachelor's degree is a plus
* Ability to work flexible hours, including weekends and evenings
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