Technical Leadership Director for Customer Experience

7 days ago

Bengaluru, Karnataka, India Capillary Technologies Full time

About Capillary Technologies

Capillary Technologies is a leading end-to-end customer loyalty platform with a presence across the United States, India, the Middle East, and Asia. Founded in 2012, we have grown to power 100+ loyalty programs across 30+ countries, working with 250+ brands including Tata, PUMA, Shell, Al-Futtaim, Petron, Domino's, Kanmo Group, and Marks & Spencer.

We have a massive reach of 1Bn+ consumers and process 5Bn+ annual transactions. Our company has the backing of Warburg Pincus, Sequoia Capital, Avataar Ventures, and Filter Capital. For more information, visit www.capillarytech.com

Job Description: Sr. Engineering Manager

We are seeking an experienced Sr. Engineering Manager to join our team at Capillary Technologies. As a key member of our leadership team, you will play a pivotal role in shaping the technological landscape of our organisation. You will lead a talented team of engineers and collaborate with cross-functional stakeholders to drive innovation, ensure technical excellence, and deliver world-class products.

This is an exceptional opportunity for an experienced engineering leader to impact a fast-paced and dynamic environment significantly. You will be responsible for collaborating with executive leadership to define and execute the technology roadmap, providing visionary leadership to the engineering team, and recruiting, mentoring, and developing a high-performing engineering team.

Responsibilities:
  • Collaborate with executive leadership to define and execute the technology roadmap.
  • Provide visionary leadership to the engineering team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Recruit, mentor, and develop a high-performing engineering team.
  • Set clear goals and expectations for the team and ensure effective communication within the department.
  • Lead, mentor, and inspire a high-performing team of engineers, fostering a culture of innovation, collaboration, and continuous improvement.
  • Build and scale the engineering organisation to meet the demands of a rapidly growing company.
  • Oversee the end-to-end product development lifecycle, ensuring timely and high-quality delivery of software solutions.
  • Drive a customer-centric approach, ensuring products meet and exceed user expectations.
  • Uphold and enhance engineering best practices, coding standards, and quality assurance processes.
  • Stay abreast of industry trends and emerging technologies, advocating for the adoption of innovative solutions.
  • Identify and mitigate risks related to engineering projects, ensuring that potential challenges are addressed proactively.
  • Cross-Functional Collaboration:
    • Collaborate with product management, design, and other key stakeholders to align engineering efforts with business objectives.
    • Foster strong communication channels to facilitate cross-functional collaboration.
  • Resource Planning and Budgeting:
    • Develop and manage engineering budgets, ensuring optimal allocation of resources for project success.
    • Make data-driven decisions to optimise efficiency and productivity.
Qualifications:
  • Proven experience as a senior engineering leader with a track record of successfully managing and scaling engineering teams.
  • Strong technical background with expertise in software development methodologies, architecture, and technologies.
  • Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams.
  • Demonstrated experience in driving strategic initiatives and delivering results in a fast-paced environment.
  • Effective communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Bachelors or advanced degree in computer science or a related field.

Estimated salary: $120,000 - $180,000 per year based on location and experience. We offer a competitive compensation package, excellent benefits, and opportunities for professional growth and development.

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