Sales Liaison Specialist

1 week ago

Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,00,00,000

Customer Service Sales Role

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Job Title: Customer Service Sales Associate

Department: Sales

Experience Required: 0-4 Years

Industry Type: Hospitality

We are seeking a skilled and customer-focused sales associate to join our hospitality team. The role involves managing hotel booking inquiries through calls, emails, and chats, providing detailed information, and effectively converting leads into confirmed bookings.

Key Responsibilities:

  • Handle inbound booking inquiries through calls, emails, and chats.
  • Provide accurate information regarding room availability, pricing, and promotions.
  • Engage with potential guests to convert inquiries into confirmed bookings.
  • Upsell hotel services and packages to enhance booking value.
  • Manage booking modifications, cancellations, and special guest requests efficiently.
  • Maintain detailed records of customer interactions and booking conversions.
  • Collaborate closely with operations and front-office teams to ensure a seamless guest experience.
  • Gather and share customer feedback to support continuous service improvement.

Qualifications:

  • 1-3 years of experience in sales, customer service, or hospitality.
  • Excellent verbal and written communication skills.
  • Strong persuasion and negotiation abilities.
  • Ability to multitask and effectively manage time in a dynamic environment.
  • Customer-centric mindset with a commitment to delivering outstanding service.

Why Join Us:

  • Opportunity to grow within a fast-paced company.
  • Collaborative and supportive work environment.
  • Attractive performance-based incentives.

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