Client Liaison Specialist

3 days ago

Bikaner, Rajasthan, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Client Liaison Specialist

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The role of a Client Liaison Specialist is to maintain strong relationships with key corporate clients, ensuring high levels of client satisfaction and driving retention and growth through effective service delivery and cross-functional coordination.

Key Responsibilities:

  • Act as the primary point of contact for assigned corporate clients, ensuring timely and effective communication.
  • Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
  • Understand client business needs and align company solutions and services to meet those requirements.
  • Coordinate with internal departments (sales, operations, support, finance, etc.) to ensure seamless service delivery and issue resolution.
  • Monitor account health, proactively identify risks, and drive initiatives to improve customer satisfaction and account retention.
  • Prepare and present account performance reports, usage analytics, and face-to-face monthly service reviews.
  • Identify upselling and cross-selling opportunities in coordination with the sales team.
  • Handle escalations professionally and ensure timely closure of client concerns.
  • Stay up-to-date on industry trends and client developments to proactively suggest relevant solutions.

Requirements:

  • Bachelor's degree in a related field.
  • 2-5 years of experience in relationship management, preferably in a B2B or corporate services environment.
  • Excellent communication, presentation, interpersonal, and negotiation skills.
  • Strong problem-solving abilities and attention to detail.
  • A customer-first mindset with a proactive approach to service.
  • The ability to work independently and manage multiple client accounts effectively.
  • Proficiency in CRM software and Microsoft Office.
  • Proficiency in Microsoft Excel and PowerPoint.
  • A professional and presentable appearance.
  • A valid driver's license and willingness to travel to client locations as needed.

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