Senior Customer Support Operations Specialist

1 week ago


Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Technical Support Lead

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Description:

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Our ideal candidate has 5 to 7 years of experience in SaaS technical support, customer operations or similar project-focused roles.

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This individual should be self-motivated and proactive with a strong sense of ownership and a passion for improving customer support processes and outcomes.

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Key Responsibilities Include:

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  • Providing exceptional written and verbal communication skills to convey technical concepts clearly and professionally.\
  • Managing multiple priorities in a fast-paced dynamic environment.\
  • Developing strong analytical skills with intermediate to advanced proficiency in Excel working with large data sets to identify trends and resolve complex issues.\
  • Identifying root causes and structuring logical data-backed recommendations for operational improvements.\
  • Maintaining accuracy quality and data security.\
  • Experience working with support ticketing systems like Jira Service Desk is preferred. Familiarity with customer invoicing billing or finance operations in a SaaS or B2B environment is also a plus.\


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