
Senior Customer Support Operations Specialist
1 week ago
Job Title: Technical Support Lead
\Description:
\Our ideal candidate has 5 to 7 years of experience in SaaS technical support, customer operations or similar project-focused roles.
\This individual should be self-motivated and proactive with a strong sense of ownership and a passion for improving customer support processes and outcomes.
\Key Responsibilities Include:
\- \
- Providing exceptional written and verbal communication skills to convey technical concepts clearly and professionally.\
- Managing multiple priorities in a fast-paced dynamic environment.\
- Developing strong analytical skills with intermediate to advanced proficiency in Excel working with large data sets to identify trends and resolve complex issues.\
- Identifying root causes and structuring logical data-backed recommendations for operational improvements.\
- Maintaining accuracy quality and data security.\
- Experience working with support ticketing systems like Jira Service Desk is preferred. Familiarity with customer invoicing billing or finance operations in a SaaS or B2B environment is also a plus.\
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