Senior Customer Support Specialist

15 hours ago


Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Customer Experience Professional

This is an exciting opportunity to excel in a senior customer support role where you will provide exceptional service and support to clients via various channels including phone, email, and chat.

Key Responsibilities:

  • Deliver high-quality customer interactions and resolve inquiries, complaints, and issues efficiently.
  • Maintain a high level of product knowledge to effectively assist customers with their queries.
  • Document and track customer interactions and feedback in the CRM system.
  • Collaborate with other departments to enhance the customer experience and resolve complex issues.
  • Train and mentor junior team members in customer support best practices.
  • Identify trends in customer feedback and propose improvements to processes or products.

Requirements:

  • 1-10 years of experience in customer support or a related field.
  • Strong verbal and written communication skills in English and Hindi.
  • Proficiency in using customer support software and CRM systems.
  • Ability to handle challenging customer interactions with patience and professionalism.
  • Strong problem-solving skills and ability to think critically under pressure.
  • Familiarity with industry standards and regulations is a plus.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.

At this organization, we are committed to delivering outstanding customer experiences. If you have a passion for helping others and a strong background in customer service, we encourage you to apply for this role.



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