Senior Customer Support

3 weeks ago


Chennai, Tamil Nadu, India White Hawk Consultant Private Limited Full time
Job Description

Description

We are looking for a Senior Customer Support professional to join our dynamic team in India. The ideal candidate will have a strong background in customer service, with the ability to deliver high-quality support to our clients. This role requires excellent communication skills, a passion for helping others, and a proactive approach to problem-solving.

Responsibilities

- Provide exceptional customer service and support to clients via various channels including phone, email, and chat.
- Resolve customer inquiries, complaints, and issues effectively and efficiently.
- Maintain a high level of product knowledge to assist customers with their queries.
- Document and track customer interactions and feedback in the CRM system.
- Collaborate with other departments to enhance the customer experience and resolve complex issues.
- Train and mentor junior team members in customer support best practices.
- Identify trends in customer feedback and propose improvements to processes or products.

Skills and Qualifications

- 1-10 years of experience in customer support or a related field.
- Strong verbal and written communication skills in English and Hindi.
- Proficiency in using customer support software and CRM systems.
- Ability to handle challenging customer interactions with patience and professionalism.
- Strong problem-solving skills and ability to think critically under pressure.
- Familiarity with the company's products and services is a plus.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.

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