Senior Customer Support Specialist

2 weeks ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 30,00,000 - ₹ 50,00,000

We are seeking experienced professionals to provide exceptional support to our premium customers.

Key Responsibilities:

  • Develop in-depth knowledge of a comprehensive suite of products and services.
  • Deliver timely and accurate responses via various channels, prioritizing customer satisfaction.
  • Coordinate with internal teams to resolve customer issues efficiently, leveraging expertise and resources.
  • Document solutions in our knowledge base for enhanced customer self-service capabilities.
  • Contribute to product development by sharing valuable insights from customer interactions.
  • Share expertise through internal training sessions, fostering growth and knowledge-sharing within the organization.

Requirements:

  • Prior experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager.
  • A strong understanding of APIs and ability to run/test API calls, driving technical excellence.
  • Fundamental knowledge of HTML/JS principles, enabling effective communication and problem-solving.
  • Excellent communication skills, both written and verbal, with a focus on clarity and concision.
  • Strong problem-solving skills and adaptability under pressure, ensuring seamless issue resolution.
  • Ability to work independently and collaboratively, balancing autonomy and teamwork.
  • Capacity to articulate complex technical concepts to non-technical audiences, promoting effective collaboration.
  • A customer-centric mindset and passion for delivering exceptional service, driving business success and growth.

  • Senior Customer Support Specialist

    8 hours ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    Customer Experience ProfessionalThis is an exciting opportunity to excel in a senior customer support role where you will provide exceptional service and support to clients via various channels including phone, email, and chat.Key Responsibilities:Deliver high-quality customer interactions and resolve inquiries, complaints, and issues efficiently.Maintain a...

  • Senior Customer Support

    3 weeks ago

    Chennai, Tamil Nadu, India White Hawk Consultant Private Limited Full time

    Job DescriptionDescriptionWe are looking for a Senior Customer Support professional to join our dynamic team in India. The ideal candidate will have a strong background in customer service, with the ability to deliver high-quality support to our clients. This role requires excellent communication skills, a passion for helping others, and a proactive approach...

  • Customer Service Support Specialist

    2 days ago

    Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    Nonvoice Support SpecialistWe are seeking a highly skilled and experienced professional to fill the role of Nonvoice Support Specialist. As a key member of our support team, you will be responsible for managing service requests, processing data with high accuracy, and providing email and chat support.About the RoleThis is an exciting opportunity to work in a...

  • Customer Support Specialist

    8 hours ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 5,50,000 - ₹ 8,50,000

    We are seeking a skilled Customer Support Specialist to assume the responsibility of handling customer inquiries, requests, and complaints. The successful candidate will play a key role in enhancing customer satisfaction by providing prompt and effective solutions.Key Responsibilities:Manages customer queries and issues through inbound calls and email...

  • Senior SEO and Customer Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India SchoolCues Full time

    About SchoolCuesSchoolCues is the smart school management platform built specifically for small to mid-sized K–12 schools. Our all-in-one SaaS solution streamlines communication, admissions, tuition management, student information, and more—making school administration easier for educators and more engaging for families. As we expand our reach across...

  • Senior SEO and Customer Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India SchoolCues Full time

    About SchoolCuesSchoolCues is the smart school management platform built specifically for small to mid-sized K–12 schools. Our all-in-one SaaS solution streamlines communication, admissions, tuition management, student information, and more—making school administration easier for educators and more engaging for families. As we expand our reach across...

  • Customer Support Specialist

    20 hours ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    About the RoleWe are seeking a highly skilled and customer-focused individual to serve as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our clients via phone, email, and chat.Your primary objective will be to ensure a positive customer experience by responding promptly to inquiries,...

  • Global Customer Support Advocate

    2 days ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 4,80,000 - ₹ 7,20,000

    Technical Support Specialist Job OpportunityWe are seeking a skilled Technical Support Specialist to provide exceptional customer service for our global user base. As the primary point of contact, you will assist traders in navigating our SaaS platform, troubleshooting issues, and understanding key features in real-time.Key Responsibilities:Respond to...

  • Support Specialist

    3 days ago

    Chennai, Tamil Nadu, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000

    Support SpecialistWe are looking for a Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing timely and effective support to our customers.Job Description:Provide 24/7 support services to identify, diagnose, and resolve application issues reported by clients/users.Collaborate with...

  • Expertise in Customer Support

    3 days ago

    Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and motivated professional to provide top-notch support to our customers through various channels.Responsibilities:Giving voice, chat, and email support to all customersProviding training of the software application to internal teamsMaintaining support trackers of all the support handled...