
Customer Support Representative
1 week ago
Job Opportunity: Customer Support Representative
Location: Malad West, Mumbai
About the Role:
As a global leader in digital finance and e-commerce, we seek dynamic individuals to join our prestigious international voice process team. This role involves assisting global customers with their queries, ensuring a seamless and secure experience.
Key Responsibilities:
- Handling inbound and outbound customer calls for a leading digital payments platform.
- Providing expert support related to account management, transaction queries, and platform features.
- Resolving customer issues efficiently while delivering exceptional service standards.
- Adhering to process guidelines and maintaining high levels of customer satisfaction.
Eligibility Criteria:
- A minimum of 6 months of experience is mandatory.
- Excellent verbal communication skills in English.
- Strong problem-solving abilities and a customer-centric approach.
- Graduation in any discipline.
Perks & Benefits:
- A competitive salary package.
- A 5-day working week with rotational week-offs.
- One-way cab transportation provided for safe commutes.
- A comprehensive training program.
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