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Customer Support Representative

2 weeks ago

Mumbai, Maharashtra, India Times Internet Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Location- Noida

Experience Required- 1 to 3 Years

About the Role

We are looking for highly skilled Customer Support Representatives with 1-3 years of international voice experience (US/UK market). The role involves handling customer interactions professionally, resolving issues efficiently, and maintaining high-quality communication standards.

Customer Support Representatives need to ensure grammatical accuracy and excellent articulation while delivering world-class support to our customers.

Work Responsibilities:

1. Handling inbound and outbound voice support for US/UK customers.

2. Responding to customer queries via calls, emails, and chats professionally.

3. Accurately documenting customer interactions in Zendesk or similar CRMs.

4. Analyzing customer issues and providing effective solutions.

5. Meeting or exceeding team KPIs such as CSAT, response time, and first contact resolution.

6. Maintaining strong written and verbal communication standards.

7. Collaborating with internal teams to escalate and resolve complex cases.

8. Proactively identifying opportunities for process improvements.

9. Ensuring strict adherence to SLA and quality guidelines.

10. Participating in training sessions to continuously enhance skills.

Skills, Experience & Expertise

1. Bachelor's degree in any discipline (mandatory).

2. 1-3 years of experience in an international voice process (US/UK mandatory).

3. Hands-on experience with Zendesk (preferred) or similar CRM tools.

4. Exceptional verbal and written English communication skills.

5. Strong grammatical skills and attention to detail.

6. Customer-centric mindset with problem-solving abilities.

7. Ability to multitask, prioritize, and manage workload effectively.

8. Positive attitude with a willingness to learn and adapt.

9. Ability to work in a dynamic, fast-paced environment.

Eligibility:

1. Bachelor's degree (mandatory).

2. 1-3 years of relevant international voice support experience.

3. Candidates must be based in Delhi/NCR.

4. Immediate joiners preferred.

Work Location: Noida (Hybrid - 3 days from office)