Customer Support Representative

2 weeks ago

Mumbai, Maharashtra, India Discoveries Quintessential Full time

Job Title: Customer Success Executive

Location: Sea woods, Navi Mumbai (in-office)

Work days: 5-day work week (Weekends Working - can take holiday any 2 days except Sat & Sun)

Shifts: 9am - 6 pm (Morning) / 3pm - 12 am (Evening)

Languages Required: English, Hindi

Company is India's biggest chess-based real-money gaming app, with over 5 lakh users and a 4.5* rating. We are now looking for a Customer Success Representative. The ideal candidate should be fluent in English, possess excellent problem-solving skills, and have a passion for assisting customers effectively.

Key Responsibilities:

Handle customer queries and concerns professionally with written and oral communication.

Provide accurate information and solutions related to Chess gaming platform and services.

Maintain a customer-first approach and ensure high levels of satisfaction.

Work collaboratively with internal teams to resolve customer issues effectively.

Requirements:

Excellent communicator in English (both verbal and written) and Hindi.

Strong empathy and problem-solving skills to handle customer concerns efficiently.

Prior experience in customer service or a related field is a plus.

Interest in chess and real-money gaming is a plus.

Proficiency in Kannada, Telugu, Malayalam or Tamil is added advantage.

Why Join Us?

Be an early member of a rapidly-growing, well-funded startup. Learn from ex-IIT and ex-Blinkit leaders and contribute across functions. Rapid growth potential within the organization. A supportive team that values work-life balance. Compensation above market rates.

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