Customer Support Professional

2 days ago


Hyderabad, Telangana, India ModMed Full time

At ModMed, we're seeking a skilled Customer Support Specialist to join our team.

The ideal candidate will have 3+ years of experience in a support role and possess a basic knowledge of web technologies.

Key responsibilities include:

  • Building and modifying electronic forms for customers
  • Providing support via email and online chat
  • Cross-functional collaboration with departments
  • Investigating bugs and filing tickets
  • Collecting customer feedback and advocating needs

We offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) Plan with immediate vesting. You'll also enjoy generous Paid Time Off and Paid Parental Leave programs.

This role is an expert on the overall Klara product, focusing on the creation and modification of eForms. You'll be an advocate for user needs, impacting Klara's success and business efficiency.

With a high growth, collaborative, and fun culture, you'll thrive in our award-winning environment. Our employees enjoy a global presence, in-person collaboration opportunities, dog-friendly HQ, and hybrid office-based roles.

A competitive salary of $85,000 - $110,000 per year reflects the company's investment in your expertise and dedication.



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