Customer Support Specialist

4 weeks ago


Hyderabad, Telangana, India Snaphunt Full time

Job Description

Snaphunt is seeking a skilled CUSTOMER SUPPORT EXECUTIVE to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Respond to customer inquiries and provide timely and accurate solutions through various communication channels.
  • Identify customer needs and provide personalized support to ensure their requirements are met.
  • Resolve product or service issues by clarifying customer complaints, determining the root cause, and providing effective solutions.
  • Route customers for assistance if necessary, ensuring timely resolution.
  • Engage with potential customers to provide detailed information about our products or services.

Requirements

  • At least 1 year of experience in a customer service or customer success role, preferably within the IT services, software, or other related fields.
  • Working knowledge of email management, communication, and troubleshooting.
  • Strong analytical skills and ability to handle numerical data.
  • Self-starter with a high level of resilience and goal-oriented approach.
  • Experience with help desk software and remote support tools.
  • Understanding of CRM systems and ability to work effectively in a fast-paced environment.

About the Employer

Our client is a leading provider of web application development solutions, supported by Microsoft and open-source platforms. They possess a team of highly skilled professionals with hands-on experience in the latest technologies.



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