Customer Support Representative
5 days ago
Gamut HR Solutions is a professional recruitment and HR consultancy company that specializes in providing comprehensive HR services. Our team of experienced professionals is dedicated to helping job seekers find the right kind of job.
Job Overview
We are seeking a Female Customer Support/Tele Caller to join our team at Gamut HR Solutions. As a Customer Support/Tele Caller, you will play a crucial role in maintaining excellent customer satisfaction and driving business growth. This is a full-time position based in Hyderabad, Telangana, India, with an employment type of Full-Time.
Key Responsibilities
- Handle incoming calls and provide assistance to customers
- Answer customer inquiries and resolve issues or complaints in a professional and timely manner
- Maintain a high level of product knowledge to effectively address customer concerns
- Make outgoing calls to potential customers to promote our services
- Collect customer feedback and communicate it to the management team
- Upsell and cross-sell products or services to customers
- Maintain accurate and up-to-date customer records
- Meet or exceed individual and team targets
- Collaborate with other team members to ensure customer satisfaction
Requirements
- Proven experience in customer support or telemarketing
- Excellent communication skills in English and Hindi (additional regional language proficiency is a plus)
- Strong phone handling skills and active listening
- Ability to remain calm and professional in stressful situations
- Outstanding problem-solving and decision-making abilities
- Ability to work independently and as part of a team
- Proficient in using CRM software and MS Office
- Positive attitude and willingness to learn and adapt to a fast-paced environment
Gamut HR Solutions is committed to providing a positive and supportive work environment that fosters growth and development. We offer competitive compensation and benefits packages to our employees.
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