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Customer Support Representative

1 month ago

Hyderabad, Telangana, India Solugenix Full time

Job Title: Customer Support Representative

Overview

Solugenix, a pioneer in IT services, is seeking an experienced Customer Support Representative to join our team. As a key member of our healthcare order processing team, you will be responsible for handling incoming calls from customers regarding orders for products.

Responsibilities

• Handle incoming calls from customers regarding orders for products

• Achieve SLA targets and call metrics to ensure high customer satisfaction

• Understand order entry and processing procedures

• Take full accountability for customer satisfaction with a highly professional personality and demeanor

Requirements

• 2-4 years of customer service experience in a high-volume contact center environment

• Fluent in English and French (written/spoken)

• Strong written and verbal communication skills

• Ability to multitask and prioritize tasks effectively

• Flexibility to work non-standard hours on occasion