Technical Network Specialist

7 days ago

Bengaluru, Karnataka, India beBeeNetworkEngineer Full time ₹ 1,04,000 - ₹ 1,30,878
Network Operations Role

As a key member of our team, you will play a vital role in ensuring the smooth operation of our network infrastructure.

Responsibilities:

  • Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Recognize, identify, and prioritize incidents in accordance with business requirements, organizational policies, and operational impact.
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel in predicting future issues or outages.
  • Monitor a wide variety of information and network systems, including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications.
  • Document all actions in accordance with standard company policies and procedures.
  • Notify customers and third-party service providers of issues, outages, and remediation status.
  • Work with internal and external technical and service teams to create and/or update knowledge base articles.
  • Perform basic systems testing and operational tasks, such as installation of patches, network connectivity testing, script execution, etc.
  • Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
  • Other duties as assigned.

Requirements:

  • Bachelor's degree in computer science or related field.
  • A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.
  • Understanding of key network monitoring protocols, including SNMP, NetFlow, WMI, syslog, etc.
  • Knowledge of Microsoft server operating systems and Cisco network devices.
  • Excellent written, verbal, and interpersonal skills.
  • Thorough understanding of TCP/IP, networking concepts, and internet protocols.
  • Experience in Event Correlation and Analysis.
  • Ability to absorb extremely technical information in limited timeframes.
  • Understanding of implementation and management of security gateways, VPNs.
  • Networking/router Certified/Trained.
  • Prior experience in data center/cloud environments (and/or certified/trained in cloud/data centers) is a PLUS.
  • Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations.

Preferred Qualifications:

  • Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.).
  • Experience monitoring VMWare clusters in high-availability environments.
  • Broad experience using a variety of monitoring and ticket management tools.
  • Experience providing remote support using virtual desktop tools.

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