Expert Network Technical Advocate

5 days ago

Bengaluru, Karnataka, India beBeeSupport Full time US$ 90,000 - US$ 1,20,000
Network Support Specialist Role

This position plays a pivotal role in ensuring the seamless operation of our network services. As a Network Support Specialist, you will be responsible for providing expert technical assistance and guidance to our internal teams and external stakeholders.

Your primary focus will be on identifying and resolving complex network-related issues, ensuring minimal downtime and maximum productivity. You will work closely with our technical teams to develop and implement efficient solutions, leveraging your expertise in network architecture, telecommunications, and vendor technologies.

Key Responsibilities
  • Incident Management: Act as the first point of contact for network-related incidents, analyzing symptoms, and implementing fixes to ensure prompt resolution.
  • Ticket Management: Monitor and manage ticket queues, prioritizing tasks based on urgency and impact to ensure timely response to all incoming tickets and alerts.
  • On-Call Support: Provide 24/7 support during out-of-business hours, triggered by Automated Operations for critical incidents.
  • Process Improvement: Continuously analyze and refine processes to enhance service resilience, reduce manual intervention, and improve overall network efficiency.
Required Skills & Qualifications
  • Bachelor's degree or higher in Electronics and Communication Engineering (ECE), Information Technology (IT), or Computer Science (CS).
  • Vendor Experience: Proficiency with Ericsson, Huawei, Samsung, and Nokia vendor technologies.
  • Ericsson RAN Experience: Hands-on experience in Ericsson RAN (5G/4G/2G) covering integration, troubleshooting, configuration change management, and back-office operations.
  • Network Architecture: Strong understanding of network architecture across 2G, 3G, 4G, and 5G technologies.
  • Mobile Telecommunications Knowledge: Comprehensive knowledge of telephony switching principles, transport networks, access networks, traffic concepts, telecommunication networks, and signaling.
  • Contract Delivery Management: Previous experience managing contract delivery.
  • KPI Analysis: Ability to perform key performance indicator analysis.
  • Language Skills: Proficiency in written and spoken English.
  • Behavioral Competencies: Demonstrated abilities in delivering results, meeting customer expectations, creating and innovating, analyzing, applying expertise and technology, working with people, relating and networking, and core values such as honesty and integrity.

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