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Travel Service Delivery Manager
3 weeks ago
We are seeking a skilled Reservation professional to provide exceptional customer service and support a leading vacation rental company based in the US. This is a remote position based in India, requiring excellent communication skills to ensure outstanding guest experiences and efficient management of reservations.
If you are a proactive problem solver with a passion for delivering top-notch customer service, we'd love to hear from you.
Key Responsibilities:
- Process refund requests and resolve billing discrepancies in line with established policies.
- Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
- Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
- Supervise and mentor a team of reservation professionals, fostering a positive and collaborative work environment.
- Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
- Ensure adherence to established policies and procedures.
- Other duties as assigned.
Required Skills and Qualifications:
- Strong communication skills with a customer-first mindset.
- Proficiency in property management systems (PMS) and reservation software.
- Excellent organizational, multitasking, and leadership abilities.
- A proactive approach to problem-solving.
Benefits:
- Remote work opportunity with night shift scheduling.
- Competitive salary range based on candidate's communication skills.
- No educational background requirements; we value skills and experience over degrees.
Additional Details:
- Work Location: Remote (India).
- Shift: Night shift (US timings).
The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is
