Service Delivery Director

20 hours ago

Kurnool, Andhra Pradesh, India beBeeProject Full time ₹ 1,00,00,000 - ₹ 1,67,60,000
Job Title

Associate Manager

About the Role:

This role focuses on driving project success and team performance as a seasoned leader.

  • Lead and oversee IT service projects to ensure alignment with scope, timelines, and budgets.
  • Define project objectives, deliverables, and success criteria while managing project lifecycles.
  • Track and report project progress using standardized dashboards and KPIs.
Key Responsibilities
  • Manage project scope changes through structured Change Control Processes.
  • Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
  • Establish and monitor governance frameworks for effective project delivery.
  • Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.
Requirements

Education and Experience:

  • Bachelor's degree in IT, Project Management, or a related field.
  • Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
  • Greater than 8 Years in Service delivery in EUC, Networking and similar role in IT Managed services.

Essential Skills:

  • Expertise in project management frameworks (e.g., Agile, Waterfall).
  • Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
  • Strong leadership, conflict resolution, and decision-making abilities.
  • Exceptional communication and interpersonal skills.
Competencies
  • Ability to lead cross-functional and geographically dispersed teams.
  • Awareness of managing Service delivery lifecycles.
  • Stakeholder Management: Effective communication and relationship-building with clients and teams.
  • Resource Optimization: Strategic allocation and management of resources to ensure efficiency.
  • Risk Mitigation: Proactive identification and resolution of risks.
  • Continuous Improvement: Focus on driving innovation and quality enhancements.
  • Customer focus and service excellence.
  • Attention to detail and process orientation.
  • Analytical & Reporting Skills.
  • Knowledge of ITIL framework and ISO standards.
Work Environment

The successful candidate will be able to:

  • Manage account(s) with a revenue size of minimum $1 million.
  • Leading project-based teams across multiple projects concurrently.
  • Occasional travel to customer or project sites may be required.
  • Flexibility to work outside regular hours to meet project milestones or address critical issues.

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