
Operations Team Lead
2 days ago
As a seasoned professional, you will play a pivotal role in driving operational excellence and leading high-performing teams.
Key Responsibilities- Manage 4-5 team leads independently, providing guidance and motivation to ensure outstanding performance across their teams.
- Identify opportunities for process improvement and collaborate with the team to implement new initiatives.
- Ensure seamless workflow execution by diligently following established procedures and instructions.
- Oversee recruitment efforts, including interviewing, hiring, and training staff as required.
- Monitor and report on key performance metrics, implementing incentive programs to drive results.
- Develop actionable insights through data analysis and create reports to inform business decisions.
- Optimize operating costs and resources to ensure efficiency and effectiveness.
Requirements:
- Proven experience as a Team Lead or Assistant Manager in ITES, SEO, Digital Marketing, Content, or BPO.
- Ability to manage a team of 4-5 team leads independently.
- Strong understanding of team management principles.
- Excellent presentation and communication skills.
Education:
- MBA/PGDM degree required.
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