Operations Team Lead

14 hours ago

Hyderabad Secunderabad Telangana, India beBeeOTC Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: OTC Operations Manager

We are seeking an experienced and skilled OTC Operations Manager to lead our team in delivering high-quality results. This is a challenging role that requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

The successful candidate will have extensive knowledge of credit management processes and experience managing teams of credit analysts. They will be responsible for overseeing the entire OTC tower, ensuring consistent execution of day-to-day operations, SLA/KPI adherence, and process accuracy.

This role offers a unique opportunity to drive change and solve business challenges for global enterprises. You will work closely with other towers (P2P, R2R) to ensure smooth cross-functional processes, seamless data flow, and alignment with organizational objectives.

As an OTC Operations Manager, you will:

  • Lead the entire OTC tower, overseeing multi-functional teams including Billing, Cash Application, Customer Master Data (CMD), and Collections.
  • Manage and provide guidance to FLMs (Band 4C) and their teams, ensuring consistent execution of day-to-day operations, SLA/KPI adherence, and process accuracy.
  • Serve as the single point of accountability for all OTC operations within the tower, driving end-to-end process ownership.

You will also have the opportunity to develop and execute strategic plans to optimize AR, reduce DSO, improve cash flow, and ensure compliance across the OTC tower. Additionally, you will monitor operational performance metrics, KPIs, and SLAs, analyzing trends and driving corrective or improvement actions.

To succeed in this role, you should possess:

  • B.Com Graduation
  • Proven experience in Credit Management
  • SAP knowledge and experience is helpful

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, we encourage you to apply. We offer a dynamic work environment that values respect and integrity, customer focus, and innovation.

Please note that Genpact is an Equal Opportunity Employer and does not charge fees to process job applications.

  • Content Operations Manager

    3 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeOperational Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionThe role involves leading multiple operations teams, overseeing governance, performance management, and team development.Candidate will be responsible for managing stakeholder relationships, conducting root cause analysis to improve productivity and quality, and driving strategic objectives with program managers.The position requires expertise...

  • Leading Business Teams

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

    **Team Lead Role Overview**As a Team Lead, you will be responsible for creating a productive and motivating work environment. This involves driving sales in the assigned area, resolving merchant queries, and overseeing day-to-day operations.Key Performance Indicators (KPIs) include an engaged merchant base, successful team performance, and effective...

  • Operations Lead

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeStrategic Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:Senior Operations ManagerWe are seeking a highly skilled Senior Operations Manager to lead our team and drive business growth.Key Responsibilities:Lead the operations function to ensure seamless delivery of services and maintain high levels of employee and customer satisfaction.Establish and manage relationships with clients to grow and nurture...

  • Operations Lead

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeoperations Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title:Operations LeadWe are seeking an experienced Operations Lead to oversee our team of Quality Auditors.This is a challenging role that requires strong leadership skills, excellent communication abilities, and a keen eye for detail.The successful candidate will be responsible for driving delivery from quality auditors to enable investigators to take...

  • Software Engineering Team Lead

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeEngineering Full time

    About the role:We are seeking a talented Engineering Manager to lead our engineering teams and drive innovation in operational systems, cutting-edge hardware, and open source technologies.The ideal candidate will be an outstanding developer with a passion for Linux and operational systems software. They should have excellent communication and presentation...

  • Senior Team Lead

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

    About The RoleSenior Team Lead for US Healthcare OperationsJob OverviewWe are seeking an experienced Senior Team Lead to provide strategic leadership and guidance to our US Healthcare team.The ideal candidate will have a strong background in healthcare operations, with a proven track record of success in leading high-performing teams.This is a unique...

  • Data Engineering Team Lead

    1 day ago

    Hyderabad / Secunderabad, Telangana, India beBeeDataEngineer Full time ₹ 15,00,000 - ₹ 28,00,000

    Data Engineering Lead Position\Lead the development of complex pipeline solutions to address business needs by designing, developing, and delivering detailed process designs for day-to-day operations.Maintain alignment with overall architecture and facilitate peer reviews to secure sign-off from stakeholders.Oversee team activities, review and merge pull...

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...

  • Team Lead

    7 days ago

    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites: Handling a team of 5-10 members Oversee and manage the wealth portfolios of our HNI clients. Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction. Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios. Stay...

  • Team Lead

    3 days ago

    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...