Senior Client Relationship Manager

22 hours ago


Delhi, Delhi, India TIGI HR Full time
Job Title: Senior Client Relationship Manager

Overview
TIGI HR is seeking a highly skilled Senior Client Relationship Manager to join our team. This role will involve managing and strengthening client relationships while ensuring smooth and efficient global mobility services.

Responsibilities
1. Client Relationship Management
• Act as the primary contact for clients regarding global mobility services.
• Build and maintain strong relationships, understanding client needs and tailoring solutions accordingly.
• Proactively manage client expectations and ensure on-time, effective service delivery.

2. Service Delivery Oversight
• Oversee global mobility services, including expatriate management, relocation, immigration, and tax compliance processes.
• Coordinate with internal teams and external vendors to ensure seamless service delivery.
• Monitor performance metrics and service levels to meet or exceed client expectations.

3. Client Communication & Reporting
• Provide regular updates and reports to clients on the status of their mobility programs, performance metrics, and milestones.
• Communicate clearly and effectively to address concerns and share insights on global mobility topics.
• Gather client feedback to identify areas for service improvement and enhance satisfaction.

4. Issue Resolution
• Serve as the main problem solver for client issues, addressing complex situations promptly and effectively.
• Develop and implement processes to handle client complaints and escalations, ensuring satisfactory resolution.

5. Process Optimization
• Identify and implement opportunities for process improvements to enhance efficiency and service quality.
• Collaborate with teams to adopt best practices and innovative solutions for a superior client experience.

Requirements
Strong client management skills.
Deep understanding of global mobility processes.
Excellent communication and problem-solving skills.

Salary
# Estimated salary: ₹12,50,000 - ₹20,00,000 per annum based on location (Mumbai) and industry standards.

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