Front Office Operations Manager
1 week ago
Narain Niwas Palace Hotel - Front Office Management Opportunity
Salary: ₹80,000 - ₹1,20,000 per month
About the Role
We are seeking an experienced and skilled Front Office Manager to oversee all aspects of guest services at Narain Niwas Palace Hotel. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to lead a team.
Key Responsibilities
- Operations Management: Oversee daily front office operations, ensuring seamless check-in and check-out processes, accurate room assignments, and efficient handling of guest complaints.
- Team Leadership: Lead and motivate a team of front desk staff, providing guidance, training, and feedback to ensure excellent service delivery.
- Customer Service: Provide exceptional customer service, resolving guest issues promptly and professionally.
- Sales and Marketing: Collaborate with the sales team to promote hotel rooms and services, identifying new business opportunities and maintaining relationships with travel agents and corporate clients.
- Reporting and Analysis: Prepare monthly reports on front office performance, analyzing data to identify trends and areas for improvement.
- Training and Development: Develop and implement training programs for front office staff, ensuring they possess the necessary skills to deliver excellent service.
Requirements
- Experience: Proven experience as an Assistant Front Office Manager or similar role in a luxury hotel environment.
- Education: Hotel management degree or equivalent qualification.
- Skills: Excellent communication and leadership skills, proficiency in Opera and Micros property management systems, and ability to work flexible hours.
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