Director of Night Operations

1 week ago


Jaipur, Rajasthan, India Accor Full time
Job Description

The role of the Director of Night Operations, alternatively referred to as Front Office Manager - Assistant General Manager, is a crucial position within our organization. This individual will oversee the operational aspects of the hotel during non-peak hours.

Responsibilities
  • To assume full responsibility for all activities in the hotel in the absence of executive management.
  • To be fully aware of all activity within the hotel on a day-to-day basis and ensure that all departments are operating effectively.
  • To monitor the operation of all departments to guarantee that all operating standards are maintained.
  • To ensure that all public and back-of-house areas are well-maintained, with cleanliness, maintenance, and presentation meeting specified levels.
  • To assist in maintaining a high level of security for both guests and hotel property.
  • To be knowledgeable about all emergency procedures and relevant local legislation.
  • To ensure all workstations are adequately staffed.
  • To meet, greet, escort, and bid farewell to VIP guests, aiming to interact with as many returning guests upon arrival and escort them to their rooms.
  • To efficiently handle and resolve guest complaints and issues in all hotel areas.
  • To pass on comments, suggestions, and recommendations from guests to department heads and the executive committee.
  • To maintain an accurate record of incidents occurring.
  • To be familiar with hotel credit policies and monitor all guest accounts in the absence of the credit manager.
  • To provide operational support to other departments as needed.
  • To foster effective communication between departments throughout the night and between night shift staff and day staff.
  • To conduct performance appraisals for night front office staff.
  • To conduct regular inspections of all hotel areas at least once every evening.


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