Customer Account Manager

5 days ago

Thāne, Maharashtra, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 15,62,500
Job Opportunity: Customer Accounts Specialist

This is an exciting role where you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

Main Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversion rates from trials to purchases and accounts suspended due to non-response.

Requirements:

  • Proficiency in Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem-solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

About the Role:

This is a proactive position that requires someone who can think critically and work independently. As a customer accounts specialist, you will be working with customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.

Why You Will Thrive:

  • Opportunity to develop your analytical and problem-solving skills.
  • Chance to work with a global technology leader in 3D design, engineering, and entertainment software.
  • Flexible work environment that fosters creativity and innovation.
  • Diversity and inclusion are highly valued at this organization.

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