Retail Store Operations Manager

22 hours ago

Surat, Gujarat, India beBeeOperations Full time ₹ 42,00,000 - ₹ 60,00,000

Job Overview

The Area Manager role is responsible for the operational excellence of assigned retail stores and Dark Stores.

Key Responsibilities:

  • Operational Management - Oversee daily operations of retail stores ensuring smooth functioning.
  • Manage ordering, indenting, receiving, storage, GRN, billing, and material movement.
  • Ensure accurate inventory management and timely replenishment of stocks.
  • Monitor and drive adherence to company SOPs across all operational areas.

Team & People Management

  • Build, Lead, train, and motivate store teams to achieve operational excellence.
  • Ensure that the stores are equipped with proper staff members at all time and can build teams for new units.
  • Ensure optimal manpower planning, rostering, and productivity on a regular basis.

Process & Compliance

  • Implement and monitor hygiene, safety, and compliance standards.
  • Coordinate for timely renewals of licenses and regulatory requirements.
  • Ensure 100% adherence to product quality and handling protocols.

Last Mile Deliveries

  • Oversee last-mile delivery processes ensuring accuracy, timeliness, and customer satisfaction.
  • Co ordinate with agencies for dedicated last mile bikers and optimal usage of 3PL App riders.

Cross-Functional Coordination

  • Liaise with central teams for maintenance, marketing activations, and real estate requirements.
  • Work closely with procurement, finance, and HR for smooth alignment of processes.

Candidate Profile

Requirements:

  • Graduate in any discipline. Hotel/ Retail Management Preferred.
  • 4-5 years of experience in managing retail operations, distribution centres, or multi-store formats (FMCG, QSR, Food & Beverages preferred).

Skills & Competencies

  • Strong product & process knowledge in retail/food operations.
  • Capabilities to manage Blue Collar staff, and build teams
  • Proficiency in MS Office (Excel, PowerPoint, Word) and POS systems.
  • Analytical mindset with ability to interpret data and drive process improvements.

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