Production Operations Engineer

3 days ago


Gulbarga, Karnataka, India beBeeSpecialist Full time ₹ 13,66,800 - ₹ 18,10,800
Technical Specialist - Production Support

Our organisation is currently transforming its digital landscape to scale services for customers across various platforms.

This technical specialist role involves owning customer-reported field issues within the media and OTT space. The ideal candidate will have deep technical expertise in OTT streaming technologies, project and product lifecycle management, with a strong focus on post-launch product operations.

Key Responsibilities:
  • Issue Analysis & Root Cause Identification
  • Investigate production issues across multiple platforms (Web, iOS, Android, Smart TVs, LG, Samsung, Fire TV) and identify root causes.
  • Collaborate with engineering, vendors, IT operations and support teams to drive resolution.
  • Debugging & Resolution Management
  • Perform technical analysis of issues related to media streaming, playback, crashes, or player behavior using tools and logs.
  • Debug issues within OTT media players such as ExoPlayer, AVPlayer, Bitmovin, Shaka, Media3, ensuring smooth playback.
  • Track issues to closure and ensure minimal impact on customer experience.
  • Stakeholder Communication & Escalation Management
  • Provide regular updates to stakeholders, including vendors, customers, and internal teams, ensuring transparency on issue status.
  • Document resolutions and key learnings to enhance operational processes.
Required Skills & Qualifications:
  • Strong understanding of media streaming technologies, OTT players, and adaptive streaming protocols.
  • Proven expertise in debugging production issues, identifying root causes, and coordinating resolutions.
  • Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery.

BE / BTech / MTech / MCA/ MBA



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