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Senior Customer Service Representative

1 month ago

Pune, Maharashtra, India exl Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at EXL. In this role, you will be responsible for processing orders, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Process orders and respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Work closely with cross-functional teams to resolve customer issues
  • Provide excellent customer service to ensure high levels of customer satisfaction

Requirements

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required