Strategic Customer Growth Partner

1 week ago


Mumbai, Maharashtra, India Anaplan Full time
Anaplan Customer Success Role Overview

We are seeking a skilled Customer Success Planning Specialist to join our team in Mumbai, India.

This is a rare opportunity to be part of a highly visible, large-scale SaaS cloud company. As a Customer Success Planning Specialist, you will be responsible for assessing and consulting with customers on their planning challenges and desired business objectives.

Key Responsibilities
  1. Assess and consult with customers on their planning challenges and desired business objectives.
  2. Develop and execute Customer Success plans that address customer planning challenges and drive solutions to their business objectives while expanding the Anaplan footprint.
  3. Demonstrate and articulate business value realization through the measurement of executed strategies.
  4. Work closely with implementation partners, sales, and other Anaplan internal teams to ensure customer and Anaplan strategic alignment.
  5. Proactively monitor customer end-user adoption and sponsorship, building action plans to remedy if needed.
  6. Deliver on renewal, adoption, and expansion targets.
  7. Advise customers on developing a Center of Excellence or similar governance structure to enable customer self-sufficiency on Anaplan.
  8. Manage issue escalation and mediate to resolve technical/platform issues with existing implementation partners and internal support teams.

Requirements

  • 8+ years of relevant experience in consulting, customer success, or planning software across industries and functions.
  • Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization.
  • Knowledge of best practices in customer success, adoption, and retention.
  • Ability to conduct quantitative value and ROI analysis.
  • Experience overseeing technology implementations with enterprise/planning platforms throughout the project lifecycle.
  • Experience leading and mentoring project team members on SteerCo and executive presentations and communications.
  • Understanding of Agile Project Management and change management methodologies.
  • Familiarity with ERP, CRM, and/or HRM and how those systems relate to enterprise planning systems and processes.
  • Familiarity with using Salesforce and Gainsight for customer success processes.
  • Anaplan model building and other applicable experiences.
What Will Make You Successful in This Role
  • Customer-first mentality.
  • Proactive attitude.
  • Ability to react with urgency and remain calm under pressure.
  • Ability to multitask and prioritize.
  • Run your own business mentality and drive.
  • Strong troubleshooting and problem-solving skills.
  • Curiosity.
  • Adapts well to change and flexible.
  • Run and support your own book of business.
  • Able to leverage technology to handle your customer portfolio.
  • Technical interest and bias.

About Anaplan

We're a global leader in cloud-based planning and performance management software. Our platform helps companies like Coca-Cola, LinkedIn, Adobe, and Bayer make better business decisions by connecting financial, strategic, and operational plans in real-time.



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