Strategic Customer Growth Partner
3 weeks ago
We are seeking a skilled Customer Success Planning Specialist to join our team in Mumbai, India.
This is a rare opportunity to be part of a highly visible, large-scale SaaS cloud company. As a Customer Success Planning Specialist, you will be responsible for assessing and consulting with customers on their planning challenges and desired business objectives.
Key Responsibilities- Assess and consult with customers on their planning challenges and desired business objectives.
- Develop and execute Customer Success plans that address customer planning challenges and drive solutions to their business objectives while expanding the Anaplan footprint.
- Demonstrate and articulate business value realization through the measurement of executed strategies.
- Work closely with implementation partners, sales, and other Anaplan internal teams to ensure customer and Anaplan strategic alignment.
- Proactively monitor customer end-user adoption and sponsorship, building action plans to remedy if needed.
- Deliver on renewal, adoption, and expansion targets.
- Advise customers on developing a Center of Excellence or similar governance structure to enable customer self-sufficiency on Anaplan.
- Manage issue escalation and mediate to resolve technical/platform issues with existing implementation partners and internal support teams.
Requirements
- 8+ years of relevant experience in consulting, customer success, or planning software across industries and functions.
- Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization.
- Knowledge of best practices in customer success, adoption, and retention.
- Ability to conduct quantitative value and ROI analysis.
- Experience overseeing technology implementations with enterprise/planning platforms throughout the project lifecycle.
- Experience leading and mentoring project team members on SteerCo and executive presentations and communications.
- Understanding of Agile Project Management and change management methodologies.
- Familiarity with ERP, CRM, and/or HRM and how those systems relate to enterprise planning systems and processes.
- Familiarity with using Salesforce and Gainsight for customer success processes.
- Anaplan model building and other applicable experiences.
- Customer-first mentality.
- Proactive attitude.
- Ability to react with urgency and remain calm under pressure.
- Ability to multitask and prioritize.
- Run your own business mentality and drive.
- Strong troubleshooting and problem-solving skills.
- Curiosity.
- Adapts well to change and flexible.
- Run and support your own book of business.
- Able to leverage technology to handle your customer portfolio.
- Technical interest and bias.
About Anaplan
We're a global leader in cloud-based planning and performance management software. Our platform helps companies like Coca-Cola, LinkedIn, Adobe, and Bayer make better business decisions by connecting financial, strategic, and operational plans in real-time.
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