
Global Customer Support Professional
1 week ago
We are seeking a highly motivated and customer-focused representative to handle inbound voice calls from international customers, providing timely and effective resolutions to their inquiries.
- Familiarity with basic computer applications and customer service software/tools is required.
As a frontline representative of the organization, you will play a vital role in maintaining customer satisfaction and upholding the brand's reputation. Your primary responsibilities include:
- Responding to incoming customer calls in a professional, courteous, and efficient manner.
- Developing and maintaining thorough knowledge of the company's products or services to assist customers effectively.
- Following company guidelines, procedures, and quality standards during all customer interactions.
The ideal candidate will possess strong communication skills, be passionate about delivering exceptional customer service, and have a willingness to collaborate with team members. Participation in initial and ongoing training sessions is mandatory to stay updated on products, services, and best practices.
This is an excellent opportunity to be part of a dynamic international customer service team where your contributions directly impact customer satisfaction and organizational success.
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