Lead Global Customer Support Expert

4 days ago


Bengaluru, Karnataka, India beBeeDirector Full time ₹ 30,00,000 - ₹ 40,00,000
Global Director of Support

Key responsibilities include leading a team to deliver high-quality customer support across multiple time zones. The ideal candidate will be able to manage teams, drive escalation resolution and ensure excellent client satisfaction.

Key Responsibilities:
  1. Manage global customer support operations
  2. Drive the development and implementation of effective support strategies
  3. Collaborate with cross-functional teams to achieve business objectives

Required skills and qualifications include 10+ years of experience in customer support or experience roles for SaaS platforms. Candidates should have strong leadership and communication skills, as well as the ability to build and maintain high-performing teams.

Requirements:
  • 10+ years of experience in customer support or experience roles for SaaS platforms
  • Experience managing global enterprise accounts (US & EMEA preferred)
  • Strong leadership and communication skills

This role offers opportunities for professional growth and development in a dynamic and innovative work environment.



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