Global Support Expert

2 weeks ago

Bengaluru, Karnataka, India beBeeCommunication Full time US$ 60,000 - US$ 1,20,000

We are seeking a detail-oriented International Customer Service Analyst to support global clients through voice-based support channels. The ideal candidate will possess strong communication, problem-solving, and consulting skills with a focus on customer satisfaction and regulatory awareness.

Key Responsibilities:
  • Calls Management: Listen attentively to customer calls to understand both explicit and implicit needs.
  • Solution Delivery: Provide effective, aligned short- and long-term solutions to meet customer business goals.
  • Consulting Skills Development: Develop consulting skills in communication, questioning, listening, report writing, and presentations.
  • Software Proficiency: Use Microsoft Office Suite proficiently to document and report effectively.
  • Regulatory Awareness: Maintain awareness of regulatory requirements for both advised and non-advised services.
  • Interpersonal Communication: Communicate clearly and professionally across all organizational levels.
  • Quality Control: Ensure high accuracy and attention to detail in all work and documentation.
  • Negotiation: Engage in effective negotiation with internal and external stakeholders.
  • Task Management: Manage multiple tasks under pressure while maintaining quality and timelines.
  • Client Interaction: Support client interactions with professionalism and clarity in both verbal and written formats.

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