International Customer Support Associate

6 days ago

Bengaluru, Karnataka, India Wroots Global Full time ₹ 36,00,000 - ₹ 42,00,000 per year

International Voice Process Executive

For schedule a interview contact to- HR Pravallika

Job Summary:

As an International Voice Process Executive, you will serve as the vital link between global customers and the organization, delivering real-time voice support across diverse regions and time zones. This role goes beyond answering calls it requires strategic listening, cultural sensitivity, and the ability to resolve complex customer concerns with professionalism and empathy. You will represent the brand in every interaction, ensuring a world-class experience that builds trust and loyalty on an international scale.

Key and Responsibilities:

  • Act as the first point of contact for international customers, handling queries, complaints, and support issues via phone with clarity and professionalism.
  • Achieve and exceed performance benchmarks in customer satisfaction, call handling time, and quality assurance.
  • Use CRM and knowledge-based tools to troubleshoot issues and provide tailored solutions in real time.
  • Manage inbound and outbound calls from global customers with professionalism, clarity, and empathy.

Job Criteria:

- Work Location: Bangalore

-Shift Timings- 5days of working / 2days rotational week off.

- Completely Night Shifts.

-Fresher/ Experienced are also welcome .

- Salary- 3 To 4.2 LPA

-2 way cabs will be provided.

-Immediate joiners only

- Candidates who are in Bangalore are only preferred.

To Schedule a interview contact to- HR Pravallika:

OR

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