Customer Experience Director

1 week ago


Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full time

About the Position:

The Customer Experience Director will oversee contact center operations, extend support to enterprise customers, and monitor KPIs for improving service levels.

Key Responsibilities:

  • Oversight of contact center operations.
  • Extension of support to enterprise customers.
  • Monitoring KPIs for improving service levels.
  • Identification of global benchmarks for product innovation.

Salary: ₹900,000 - ₹1,200,000 per annum (estimated), based on industry standards and location.

Requirements: The ideal candidate should have experience in contact center operations, customer support, and monitoring KPIs.


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