Non Voice Process Customer Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeEmpathizer Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Service Representative
A fast-paced, dynamic environment is available for a skilled Customer Service Representative. This role involves providing exceptional support to customers via various communication channels. The successful candidate will be responsible for resolving technical issues, empathizing with customers, and understanding their needs to provide unique solutions.

About the Role
The Customer Service Associate (CSA) - Non-Voice will play a vital role in our organization. Key responsibilities include:
  • Providing prompt and effective support to customers via email and other electronic communications.
  • Building trust and credibility with customers by actively listening to their concerns and responding appropriately.
  • Proactively identifying customer needs and resolving issues efficiently.
  • Applying advanced troubleshooting techniques to deliver innovative solutions.
  • Contributing to team growth by sharing knowledge and best practices.
  • Driving customer communication during critical events.

Essential Functions
The ideal candidate will have a strong focus on delivering exceptional customer service. Key functions include:
  • Receiving and responding to customer inquiries in a timely manner.
  • Demonstrating empathy and patience when interacting with customers.
  • Striving to deliver high-quality results while maintaining a positive attitude.
  • Maintaining accurate records of customer interactions.

Required Skills and Qualifications
To succeed in this role, candidates should possess:
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Proficiency in using personal computers and software applications.
  • Ability to work collaboratively with colleagues and adapt to changing priorities.

Perks and Benefits
We offer an attractive package of benefits, including:
  • Free transportation and meals.
  • Attendance bonus and incentives.

Critical Skills:
The following skills are essential for success in this role:
  • Above-average verbal and written communication skills.
  • Effective listening and problem-solving abilities.
  • Ability to multitask and prioritize tasks.
  • Strong attention to detail and accuracy.

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