Customer Service Team Lead

3 days ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:
Team Manager

As a seasoned Team Manager, you will oversee the daily operations of our customer service team, ensuring that performance metrics are met or exceeded. Your role will involve supervising and managing a team of customer service representatives, providing guidance and feedback to help them grow professionally.

Key Responsibilities:
  • •
Supervise and Manage Daily Operations: Oversee the day-to-day activities of the customer service team, identifying areas for improvement and implementing strategies to enhance overall performance. • Monitor Performance Metrics: Regularly review and analyze key performance indicators (KPIs) such as quality, productivity, and customer satisfaction to ensure they meet or exceed expectations. • Conduct Regular Meetings: Organize and lead team meetings to discuss performance, provide feedback, and outline goals and objectives. • Escalated Customer Issues: Effectively handle and resolve escalated customer complaints in a timely and professional manner. • Develop Strategies: Collaborate with other departments to identify opportunities for growth and develop innovative solutions to improve team performance.

Requirements:
  • •
Leadership Experience: Minimum 1 year of experience in a leadership role within a customer service environment. • Strong Communication Skills: Excellent communication, interpersonal, and problem-solving skills to effectively interact with team members and stakeholders. • Motivation and Leadership: Ability to motivate and lead a team to achieve goals and objectives. • Certifications: Proficient in using CRM tools and other relevant software, with a strong understanding of customer service principles and practices.

What We Offer:
  • •
Competitive Salary Package: A salary package that reflects your value to the organization. • Professional Growth Opportunities: The chance to grow professionally and develop new skills. • Supportive Work Environment: A collaborative and supportive work environment that fosters success.

  • Operations Team Lead

    2 days ago

    Gurgaon, Haryana, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time US$ 9,00,000 - US$ 12,00,000 per year

    Role & responsibilitiesTeam ManagementCustomer Service DeliveryTraining & CoachingReporting & AnalysisProcess ImprovementPreferred candidate profileThe Team Leader (After Sales Support Automotive) is responsible for managing a team of customer service representatives handling post-sales queries and issues related to automotive products and services. This...

  • Customer Service Manager

    2 days ago

    Gurgaon, Haryana, India LEAD School Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Key Responsibilities:Drive process improvement and simplification projects across all supply chain functions - Planning, Logistics and Warehousing on key supply chain problems. Be the Single point of contact for all Supply chain related tickets / errors raised from Sales team or external customers.Ensure objective RCA of all issues and errors and define...

  • Customer Service Team Leader

    2 days ago

    Gurgaon, Haryana, India Onecom Full time US$ 80,000 - US$ 1,20,000 per year

    Join our Team as a Customer Service Team LeaderLocation: GurgaonAbout the role:Are you a natural leader with a passion for delivering exceptional customer experiences? As a Customer Service Team Leader, you'll lead a team of Customer Service Advisors, driving performance and engagement while ensuring service excellence across every interaction.You'll be...

  • Customer Service Team Lead

    2 days ago

    Gurgaon, Haryana, India Iksula Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Experience in customer service operations, with at least 1–2 yearsin a supervisory/TL role.Strong exposure to logistics, last-mile delivery, or e-commerce operations.

  • Financial Services Team Lead

    1 week ago

    Gurgaon, Haryana, India beBeeManagement Full time

    Job Title: Financial Services Team Lead About the Role:We are seeking a skilled and experienced Financial Services Team Lead to join our organization. As a key member of our team, you will be responsible for leading our financial services team to drive period BTL activations, generate referral form prospect customers, and maximize virtual connects with...

  • Customer Service Team Leader

    2 days ago

    Gurgaon, Haryana, India Quanteq Solutions Full time ₹ 5,50,000 per year

    Job descriptionAbout us:Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist/TL to join...

  • Customer Service Associate

    2 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,00,000 - ₹ 3,70,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Caterpillar Signs Full time US$ 90,000 - US$ 1,20,000 per year

    About Company:Group Bayport, a US Headquartered Organization is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon...

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Zyla Health Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are seeking a proactive and experiencedCustomer Success & Operations - Team Leaderto guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You'll play a pivotal role in creating SOPs,...

  • Lead Customer Service Manager

    4 days ago

    Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 28,69,121 - ₹ 34,22,119

    Job SummaryThis role involves leading a team to deliver exceptional customer service, developing strategies and plans to meet performance metrics, and promoting a positive work culture.Main ResponsibilitiesTranslate client requirements into actionable procedures.Map resource needs and train team members on tools and processes.Foster collaboration between...