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Customer Service Team Leader

2 weeks ago

Gurgaon, Haryana, India Quanteq Solutions Full time ₹ 5,50,000 per year

Job description

About us:

Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist/TL to join our dynamic team.

Responsibilities

  1. Address any issues or delays in the dispatch process promptly and effectively.

  2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns.

  3. Implement and adhere to company policies and procedures related to dispatch operations.

  4. Ability to take right decision on the spot to resolve customer disputes

  5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions.

  6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner.

  7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement.

Skills

  1. Excellent verbal and written communication in English

  2. Good decision maker and team handling experience, good in handling escalations

  3. 3-8 years' experience as a Customer support Team Lead

  4. Ability to work in early morning/mid night

  5. Ability to work for 6 days

  6. Experience in Packers & Movers is a plus point

  7. Salary upto CTC 5.5 LPA

  8. Job Location: Gurgaon (WFH Temporary)

Benefits:

  • Leave encashment
  • Provident Fund
  • Great opportunity to grow