Leader in Customer Experience
5 days ago
A Customer Experience Leader is responsible for overseeing the performance of their team, ensuring high-quality service delivery, and driving business growth. They will lead by example, fostering a culture of trust and respect among team members. This role requires strong analytical skills to identify areas for improvement and implement effective solutions.
Key Responsibilities:- Develop and execute strategic plans to drive business results and enhance customer satisfaction.
- Lead and manage a high-performing team to achieve key performance indicators (KPIs).
- Build relationships with clients and stakeholders to understand their needs and expectations.
- Collaborate with cross-functional teams to deliver operational objectives and drive innovation.
- At least 3 years of experience in an operations management or customer experience role.
- Proven track record in meeting and exceeding KPIs and delivering outstanding customer service results.
- Strong interpersonal skills with a demonstrated ability to motivate and develop teams.
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Customer Experience Team Leader
2 weeks ago
Gurgaon, Haryana, India beBeeTeam Full time ₹ 10,83,120 - ₹ 16,24,560About the Role:Our company is seeking a highly skilled Team Manager to join our Customer Experience team. As a key member of our team, you will be responsible for overseeing the daily operations of our contact center and ensuring that our customers receive exceptional service.The ideal candidate will have a strong background in people management and customer...
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Strategic Customer Experience Leader
2 weeks ago
Gurgaon, Haryana, India beBeeCustomer Full time ₹ 17,50,000 - ₹ 24,50,000We are seeking an experienced and strategic professional to lead the design and delivery of customer experience solutions for our clients.This role requires a blend of design thinking, user research, digital strategy, and stakeholder management. You will be responsible for translating customer insights into actionable journeys, service blueprints, and...
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Team Leader Operations_Airlines Experience
2 weeks ago
Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearExciting Opportunity – Team Leader (International Airlines Process Knowledge mandate) Location: Gurgaon (Work From Office – WFO) Shifts: Rotational (24x7 environment) | Working Days: 5 Days a Week Company Profile: IGT Solutions – Company OverviewJob DescriptionWe are hiring a Team Leader – International Process who will be responsible for managing a...
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Director of Customer Experience
1 week ago
Gurgaon, Haryana, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Job Title: Director of Customer ExperienceThis role is ideal for a seasoned professional with a proven track record of driving continuous improvement initiatives to enhance customer experience. You will advise and implement the vision and strategy for the Support organization, deliver defined Objectives and Key Results (OKRs) against company goals, and...
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Customer Experience Champion
2 weeks ago
Gurgaon, Haryana, India beBeeCareer Full time ₹ 1,04,000 - ₹ 1,30,878Customer Care Process AssociateWe're shaping the future of work and you can be part of it. Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Our breakthrough solutions tackle companies' most complex challenges.As a Customer Care Process Associate, you'll demonstrate innovation and...
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Experience Leader
1 week ago
Gurgaon, Haryana, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 25,00,000Customer Experience Manager Role\This position involves designing and implementing a customer experience roadmap to ensure seamless service, faster response times, and high levels of customer satisfaction.The ideal candidate will have strong understanding of the B2B customer lifecycle and excellent coordination, empathy, and communication skills.\Key...
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Customer Experience Coach
2 weeks ago
Gurgaon, Haryana, India IGT Solutions Full time ₹ 6,00,000 - ₹ 10,00,000 per yearJob Title: Customer Experience CoachCompany Overview: IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the...
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Customer Experience Manager
2 weeks ago
Gurgaon, Haryana, India noon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionAbout noon is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs. noon operates without boundaries; we are aggressively and voraciously...
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Customer Service Team Leader
2 weeks ago
Gurgaon, Haryana, India Onecom Full time US$ 80,000 - US$ 1,20,000 per yearJoin our Team as a Customer Service Team LeaderLocation: GurgaonAbout the role:Are you a natural leader with a passion for delivering exceptional customer experiences? As a Customer Service Team Leader, you'll lead a team of Customer Service Advisors, driving performance and engagement while ensuring service excellence across every interaction.You'll be...
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Customer Experience
2 weeks ago
Gurgaon, Haryana, India MakeMyTrip Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout The OpportunityRole: Customer Experience - Post Sales OperationsLevel: Senior Manager/ Associate DirectorReporting To: Director - Customer ExperienceLocation: GurgaonAbout The FunctionOur Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving...
