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Customer Experience Champion

2 weeks ago

Gurgaon, Haryana, India beBeeCareer Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Care Process Associate

We're shaping the future of work and you can be part of it. Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Our breakthrough solutions tackle companies' most complex challenges.

As a Customer Care Process Associate, you'll demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. You will actively use the Internet and online applications.

Responsibilities:

  • Respond to customer queries and customer concerns
  • Provide support for data collection to enable Recovery of the account for end-user
  • Maintain a deep understanding of client processes and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • Exhibit a capacity for critical thinking and analysis
  • Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications:

  • Minimum qualifications: Graduate (Any Discipline), Freshers are eligible
  • Preferred qualifications: Previous experience in a customer service role chat/email/voice, Effective probing skills and analyzing / understanding skills, Analytical skills with customer-centric approach, Excellent proficiency with written English and with a neutral English accent

Why join us?

  • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact - Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best - Join bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.