Customer Experience Specialist

16 hours ago

Gurgaon, Haryana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

As a valued member of our team, you will be responsible for delivering exceptional customer experiences through effective communication and issue resolution.

  • Customer Interaction: Engage with international clients via phone calls, ensuring prompt and professional service to resolve issues and meet customer needs.
  • Product/Service Support: Provide accurate and timely assistance to customers regarding product/service-related inquiries, leveraging your knowledge to enhance their understanding.
  • Issue Resolution: Troubleshoot and resolve customer complaints efficiently, addressing concerns related to billing, product functionality, or service inquiries.
  • Communication: Foster a culture of clear and concise communication, maintaining a professional tone during interactions to guarantee seamless customer experience.
  • Documentation: Log all customer interactions, inquiries, and resolutions in the CRM system for record-keeping and future reference.
  • Escalation Management: Identify complex issues and escalate them to higher-level support teams when necessary, ensuring that customer concerns are addressed promptly.
  • Customer Satisfaction: Focus on meeting and exceeding performance metrics related to customer satisfaction, call quality, and resolution time, consistently striving for excellence.
  • Follow-Up: Regularly follow up with customers to ensure issues are resolved satisfactorily and to reinforce the commitment to delivering exceptional customer experiences.
  • Continuous Improvement: Participate actively in training sessions, providing feedback to enhance services, and staying up-to-date with product/service knowledge to drive continuous improvement.

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