Team Leader

3 weeks ago

Gurgaon, Haryana, India Elevate X Solutions Full time

We are looking for a proactive and experienced Team Leader with a strong background in customer service to join our client s team The ideal candidate will lead motivate and manage a team of customer service representatives to achieve performance metrics deliver excellent customer experiences and foster a positive work environment Key Responsibilities- Supervise and manage the daily operations of the customer service team - Monitor team performance ensuring KPIs such as quality productivity and customer satisfaction are met or exceeded - Conduct regular team meetings and provide performance feedback through coaching and mentoring - Handle escalated customer issues and ensure resolution in a timely manner - Develop and implement strategies to improve overall team performance - Ensure adherence to company policies procedures and service standards - Collaborate with other departments to address service-related challenges and drive improvements - Prepare and present regular performance reports to management Requirements- Minimum of 1 year of experience in a leadership role within a customer service environment - Strong understanding of customer service principles and practices - Excellent communication interpersonal and problem-solving skills - Ability to motivate and lead a team to achieve goals - Proficient in using CRM tools and other relevant software - Strong organizational and time-management skills - Flexibility to work in shifts if required Preferred Skills - Experience in handling escalations and customer grievances - Training or certification in leadership or team management What We Offer- Competitive salary package - Opportunities for professional growth and development - A supportive and collaborative work environment ref updazz com

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