Customer Service Manager

1 day ago

Gurgaon, Haryana, India LEAD School Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Key Responsibilities:Drive process improvement and simplification projects across all supply chain functions - Planning, Logistics and Warehousing on key supply chain problems. Be the Single point of contact for all Supply chain related tickets / errors raised from Sales team or external customers.

  • Ensure objective RCA of all issues and errors and define solves to systematically mitigate these in future.
  • Ensuring resolution of all such issues, tickets and errors within agreed TAT.
  • Make supply chain processes and systems future ready by leveraging the use of technology and analytical tools.
  • Utilizing data analytics tools to monitor performance, identify trends, and generate reports to support decision-making.
  • Identifying and solving complex supply chain problems, developing innovative solutions, and implementing process changes to improve efficiency and reduce costs.
  • Coordinating with the field sales team on supply chain issues and its resolution.
  • Preparing dashboards, Process documents, Standard operating procedures for the various processes in the Supply chain team.
  • Collaborate with Sales and Category to ensure that all customer-facing issues are resolved in a timely mannerRequirements:
  • Good analytical skills, attention to detail and communication skills.
  • Good understanding of Supply Chain processes, inventory management etc.
  • Bachelor's or Master's degree from a premium institute.
  • 2-4 years experience in Planning, Ops Strategy or Central Supply Chain role
  • Effective communication & exposure of dealing with senior management
  • Experience across FMCG, Supply Chain and E-commerce preferred
  • Hands-on experience in Data analytics tools & techniques with advance knowledge of MS Excel
  • Good understanding of SCM processes, Warehouse & Logistics knowledge.
  • Excellent interpersonal skills: outstanding in teamwork, ability to work successfully with teams across the organization (stake holder management)
  • Strong problem solving, detail orientation, execution excellence & entrepreneurial spirit.
  • Proven ability to meet deadlines in a high-paced work environmentSalary Range: INR 15-20 lacs Location: Gurgaon or Mumbai

  • Customer Service Associate

    1 day ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,00,000 - ₹ 3,70,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Customer Service Operation Manager

    1 day ago

    Gurgaon, Haryana, India Open Mind Services Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company Description:At Open Mind Services Limited, we help companies take care of their customers through a smart mix of technology and trained professionals. We manage customer interactions via phone calls, WhatsApp, live chat, automated reminders, and chatbot assistance so businesses can focus on their core operations.We collaborate with top hospitals,...

  • Customer Service

    1 day ago

    Gurgaon, Haryana, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...

  • Customer Service

    1 week ago

    Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...

  • Customer Service

    1 day ago

    Gurgaon, Haryana, India NatWest Group Full time US$ 9,00,000 - US$ 12,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...

  • Customer Service

    1 day ago

    Gurgaon, Haryana, India Outpace Consulting Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Description Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product...

  • Lead Customer Service Manager

    4 days ago

    Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 28,69,121 - ₹ 34,22,119

    Job SummaryThis role involves leading a team to deliver exceptional customer service, developing strategies and plans to meet performance metrics, and promoting a positive work culture.Main ResponsibilitiesTranslate client requirements into actionable procedures.Map resource needs and train team members on tools and processes.Foster collaboration between...

  • Customer Service

    1 week ago

    Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations Productivity AnalystTake on a new role where you'll be driving a customer focused culture, helping us to provide excellent service and continue to enhance our customer experienceWe'll look to you to create robust resource plans which take account of scheduling, recruitment and demand planningYou'll be working...

  • Customer Service Executive

    1 day ago

    Gurgaon, Haryana, India Orbitsys Technologies Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionOrbitsys Technologies Pvt Ltd, a prominent DMS-CRM company headquartered in India, with a subsidiary office in Canada, specializes in crafting tailored Dealer Management Systems for automotive businesses. Established in 1995, Orbitsys offers comprehensive services including the development, hosting, and support of software systems designed...

  • Customer Service

    1 day ago

    Gurgaon, Haryana, India Adecco Group Full time US$ 40,000 - US$ 80,000 per year

    Urgent hiring for Customer ServiceShare CV OR Call Job Location _ Gurgaon Sec 54Job ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service...