Senior ServiceNow Order Management Specialist

1 week ago

Chennai, Tamil Nadu, India beBeeOrderManagementDeveloper Full time ₹ 15,00,000 - ₹ 20,00,000

We are seeking an experienced Order Management Developer to support a large-scale ServiceNow transformation project.

The focus will be on designing and implementing Delivery processes in ServiceNow, leveraging the OM product.

Key Responsibilities:

  • Develop enhancements and review existing designs identified during UAT phases.
  • Implement ServiceNow OM and CSM modules, including:
  • Simple and complex order capture and orchestration.
  • Integrations with SPM & CSM processes.
  • Third-party tool integrations via APIs and Integration Hub.
  • Collaborate with technical leads to ensure best practices in design and development.
  • Translate user stories into ServiceNow features with minimal customization.
  • Contribute to prototyping and solution design leveraging native ServiceNow capabilities.

Required Skills & Qualifications:

  • 6+ years of hands-on ServiceNow development experience, including:
  • Minimum 3 years with Order Management (OM).
  • Strong expertise in:
  • Service Catalog definition and setup.
  • Workspaces, UI Builder, Flow Designer.
  • ServiceNow Platform features, CMDB, CSM, ITSM, SPM, and CSDM.
  • Portal management and customization.
  • API integrations with third-party tools (scripted APIs, Integration Hub).
  • Experience in designing and prototyping solutions.
  • Knowledge of sales and ordering processes (SPM knowledge is a plus).

Benefits:

  • Excellent communication: able to explain complex topics to non-technical audiences.
  • Strong problem-solving and analytical skills.
  • Ability to learn quickly and adapt to project needs.
  • Proactive and collaborative mindset, with a strong team spirit.

What We Offer:

A challenging role with opportunities for growth and professional development.

Competitive compensation package.

Collaborative and dynamic work environment.

Ongoing training and support to help you succeed.

Recognition and rewards for outstanding performance.

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