ServiceNow Operations Specialist

5 days ago

Chennai, Tamil Nadu, India beBeeServicenow Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Description

We are seeking an experienced ServiceNow Operations Specialist to support our multi-tenant ServiceNow environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.

Key Responsibilities:

  • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
  • Perform root cause analysis and implement corrective actions to prevent recurring issues
  • Collaborate with cross-functional teams to ensure timely incident resolution
  • Maintain incident documentation and knowledge base articles

System Administration & Maintenance:

  • Administer ServiceNow instances with domain separation configurations
  • Assist with system upgrade cycles and release management
  • Develop and execute fix scripts to update system-wide records
  • Perform regular system health checks and preventive maintenance
  • Manage user access, roles, and permissions across separated domains

Reporting & Analytics:

  • Create and maintain operational dashboards and reports for stakeholders
  • Generate KPI reports for MSP and NOC operations
  • Develop custom reports to support business requirements
  • Monitor system performance metrics and usage analytics

Contact & Configuration Management:

  • Maintain accurate contact databases and user records
  • Update and validate CMDB data integrity across domains
  • Manage asset lifecycle processes and documentation
  • Ensure data consistency and quality across all modules

MSP & NOC Support:

  • Provide technical support for Managed Service Provider operations
  • Support Network Operations Center activities and workflows
  • Configure and customize applications to meet operational requirements
  • Assist with service catalog management and workflow automation

Required Qualifications:

Essential Requirements:

  • Proven experience with ServiceNow domain separation implementation and management
  • Strong understanding of ServiceNow platform architecture and modules
  • Experience with fix scripts, business rules, and workflow development
  • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
  • Knowledge of ITIL processes and best practices
  • Experience supporting MSP and NOC environments
  • Strong analytical and problem-solving skills
  • Proficiency in navigating both Now UI and Workspace views
  • Excellent communication and documentation abilities

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP)
  • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)

Technical Skills:

  • ServiceNow platform administration (3+ years minimum)
  • Domain separation configuration and management
  • CMDB and Asset Management
  • Incident and Problem Management
  • Service Portal configuration
  • Integration experience (REST/SOAP APIs)
  • Database management and SQL knowledge

Additional Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred
  • Ability to work effectively in a fast-paced, 24/7 operational environment
  • Experience with change management processes
  • Strong attention to detail and organizational skills
  • Demonstrated ability to work independently and manage multiple priorities

Domain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.

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