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Strategic Transformation Director

2 weeks ago

Pushkar, Rajasthan, India beBeeTransformation Full time ₹ 20,00,000 - ₹ 30,00,000
Business Transformation Leader

As a Business Transformation Leader, you will drive strategic initiatives to enhance operational efficiency and cost-effectiveness across global BPO operations. This role offers an exciting opportunity to leverage AI, data science, and Six Sigma methodologies to design and implement process improvements, automate workflows, and optimize business outcomes.

Key Responsibilities:

  • Develop and execute business transformation roadmaps, aligning with strategic goals and objectives.
  • Collaborate with cross-functional teams to design and deploy AI/ML solutions, leveraging tools like Python, SQL, Power BI, and Tableau.
  • Conduct root cause analysis, value stream mapping, and process simulations to identify opportunities for process optimization.

Required Skills and Qualifications:

  • Bachelor's degree in engineering, computer science, or a related field (master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO/KPO/Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle.

Technical Skills and Expertise:

  • Proficiency in automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

What We Offer:

This role provides an exceptional opportunity to lead strategic transformation initiatives, drive business growth, and develop your expertise in AI, data science, and Six Sigma.