Technical Support Specialist
3 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at Insight Business Machines Pvt. The ideal candidate will have a strong background in troubleshooting and resolving technical issues related to desktop/OS, Custom and COTS applications, Exchange, End devices, VPN, VOIP, and SharePoint.
Key Responsibilities:
• Troubleshoot and resolve technical issues related to desktop/OS, Custom and COTS applications, Exchange, End devices, VPN, VOIP, and SharePoint.
• Provide technical assistance to users via phone, email, or in-person.
• Research and resolve technical questions using available information resources.
• Redirect problems to the correct resource when necessary.
• Escalate complex incidents to upstream technical groups.
Requirements:
• Strong knowledge of various devices, operating systems, COTS, VPNs, VOIP, and Peripheral Devices.
• Good communication and multitasking skills.
• Ability to handle pressure and provide output in different situations.
• Good problem-solving skills and customer handling skills.
What We Offer:
• Opportunity to work with a dynamic team at Insight Business Machines Pvt.
• Chance to develop your technical skills and expertise.
• Collaborative and supportive work environment.
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