Virtual Events Producer

4 weeks ago

Gurgaon, Haryana, India Harvard Business Publishing Full time

At Harvard Business Publishing, we're seeking a skilled Virtual Events Producer to join our Corporate Learning organization. As a key member of our team, you'll play a critical role in producing and executing live virtual events via webinar and videoconference to a portfolio of clients.

The ideal candidate will have high energy, be customer service oriented, experienced with virtual meeting technologies, detail-oriented, and able to balance competing priorities. A strong Producer will be expected to be highly professional, confident, and able to establish and build trust quickly.

This is a contract position where hours are variable depending on volume and scheduling of client events. Client events are held throughout as well as before and after normal business hours, however generally not on weekends.

Key Responsibilities:

  • Provide 360o assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements
  • Provide advance and real-time support to clients, facilitators, moderators and thought leaders in producing first-class learner experiences for clients
  • Conduct dry-run / practice sessions with clients, facilitators, moderators, and thought leaders as needed
  • Troubleshoot and resolve technical, scheduling, and content issues in real-time
  • Work with the team to create, code, deploy, and report on in-event polls
  • Confidently address client, learner, moderator and thought leader queries
  • Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, moderators and thought leaders of any necessary changes
  • Understand program schedules in detail; anticipate and correct issues before they occur
  • Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address these

Requirements:

  • 5-7 years of experience in a client or customer service oriented role, Bachelor's degree desired
  • Experience with or ability to quickly become proficient with videoconferencing technologies such as Webex, Zoom
  • Proven success working in a team environment and in balancing multiple priorities
  • Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook
  • High level of attention to detail and a proactive approach to anticipate problems before they occur
  • Effective communication skills in virtual meetings and in writing
  • Willingness to take initiative and seek ways to improve virtual event delivery
  • Confidence to address all stakeholders and speak during a virtual event if needed
  • A team player mindset and ability to work effectively within a team and / or Client setting across various countries and cultures
  • An entrepreneurial mindset and be self-motivated – this is a high-growth business

Preferred Qualifications:

  • Fluency in one or more of the following languages (desired): Arabic, French, Spanish, Portuguese
  • Availability to work flexible hours to accommodate various time zones (AMER; EMEA; APAC)

Technical Requirements:

  • Working laptop with 4 GB RAM, minimum of Intel Core i5 processor or equivalent (no Chromebooks)
  • Reliable (minimum of 20-30 MB down/10 MB up) internet connection
  • Headset

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