Virtual Events Producer

1 month ago

Gurgaon, Haryana, India Harvard Business Publishing Full time
Job Title: Producer, Virtual Events

Harvard Business Publishing is seeking a highly skilled and experienced Producer, Virtual Events to join our Corporate Learning organization. As a key member of our team, you will be responsible for producing and executing live virtual events via webinar and videoconference to a portfolio of clients on an event-by-event basis.

Key Responsibilities:
  • Provide 360-degree assistance for all virtual live events, including setup, delivery, recording, wrap-up, and reporting for selected client engagements.
  • Offer advance and real-time support to clients, facilitators, moderators, and thought leaders in producing first-class learner experiences for clients.
  • Conduct dry-run/practice sessions with clients, facilitators, moderators, and thought leaders as needed.
  • Troubleshoot and resolve technical, scheduling, and content issues in real-time.
  • Collaborate with the team to create, code, deploy, and report on in-event polls.
  • Confidently address client, learner, moderator, and thought leader queries.
  • Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, moderators, and thought leaders of any necessary changes.
  • Understand program schedules in detail; anticipate and correct issues before they occur.
  • Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address these.
Requirements:
  • 5-7 years of experience in a client or customer service-oriented role, Bachelor's degree desired.
  • Experience with or ability to quickly become proficient with videoconferencing technologies such as Webex, Zoom.
  • Proven success working in a team environment and in balancing multiple priorities.
  • Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook.
  • High level of attention to detail and a proactive approach to anticipate problems before they occur.
  • Effective communication skills in virtual meetings and in writing.
  • Willingness to take initiative and seek ways to improve virtual event delivery.
  • Confidence to address all stakeholders and speak during a virtual event if needed.
  • A team player mindset and ability to work effectively within a team and/or Client setting across various countries and cultures.
  • An entrepreneurial mindset and be self-motivated – this is a high-growth business.
Preferred Qualifications:
  • Fluency in one or more of the following languages (desired): Arabic, French, Spanish, Portuguese.
  • Availability to work flexible hours to accommodate various time zones (AMER; EMEA; APAC).
Technical Requirements:
  • Working laptop with 4 GB RAM, minimum of Intel Core i5 processor or equivalent (no Chromebooks).
  • Reliable (minimum of 20-30 MB down/10 MB up) internet connection.
  • Headset.

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